A word from the President:
In this computer age,
successful companies are those that can provide consistent, high
quality customer service to their customers. At the same time,
they must maintain an invigorated, intelligent, mobile workforce.
Customer service is not about technology, but about being able
to effectively, efficiently, and consistently deliver the most
appropriate goods and services to a customer.
Technology needs to be a tool that can
be naturally used to enhance a person's job function. Effective
technology is invisible technology. Successful technology is technology
that people can use with out even thinking about it. A key aspect
of successful customer service is communications. In the area
of technology, communications encompasses many important aspects
of a successful business infrastructure. Telephone systems, video
conferencing, interactive and commerce based web sites, messaging
(voice, email, faxes, & instant), and networks (corporate, public,
and wide-area) are important components of every business. Our
vision is to supply intelligently integrated communications solutions
for keeping people in touch where-ever they are with the most
Where We've Come From
Today's communications infrastructure has its
roots in telephone systems, computer networks, internet publishing,
and wireless connectivity. Up till now, each grew and expanded
and improved independently. Now we are starting to see the convergence
of these technologies. We have web browsing on cell phones, voice
mail messages in our email box, telephone calls across the Internet,
and wireless shopping experiences in downtown cores.
Where We Are Going
We are integrating
phones, networks, wireless devices and the internet today. We
are very excited about how technology is enhancing our own productivity
and we wish to share what we have learned with other companies
who wish to do the same. For instance, our phone system can deliver
inbound calls into our offices, to our cell phones, across the
internet, or any phone in the world. That phone can be regular
land telephone, a wireless/cell phone, or an internet telephone.
If anyone of us is unavailable, we can be paged or a voice message
can be delivered to our email box. That box is more than just
a simple email box. It holds email messages, voice messages and
That means we now have only one source
to access for our offline communications. That source can be accessed
via the corporate network, across the internet, or even by phone.
Contact lists, schedules, and tasks can all be accessed in the
same flexible manner. When you mate these powerful telecommunications
tools with wireless devices such as the Web Enhanced Telephone,
the RIM BlackBerry, personal PDAs, and public Kiosks, you're in
contact anytime, anywhere.
Our computer network becomes the nexus
of our communications requirements. It now handles more than just
files and data. It is now the carrier of our telecommunications
services, video-conferencing, and inter-company transfers. To
safeguard our networks we use a number of different techniques.
Firewalls are used when accepting traffic
from the rest of the world. We use encrypted channels across the
internet when we want our branch office networks, home based workers,
and travelling employees to see our main corporate office networks
as though they were 'right here'. Since these networks and internet-based-channels
carry voice, video, and data, we are in touch with each other
no matter where we are.
The future of the mobile work force is